How Our Roadside Assistance Works

Services include

  • Towing:
    If your vehicle is within 40 kms, it will be towed back to Glendale Autopro and Tirecraft OR, if beyond 40 kms, then at our discretion to either Glendale or to the nearest authorized NAPA Warranty Centre.
  • Battery Boost:
    Dead battery? No problem! We'll be there with a boost!
  • Lock-out Service:
    Keys locked inside your car? We'll get them out! (Key replacement not included.)
  • Out of Fuel:
    Run out of gas? We'll deliver up to 10 litres of fuel to you! (Cost of gas and other fluids not included. See below.)
  • Flat Tire Change :
    Road side flat? We'll be there to change to your spare!

* See below for terms, conditions, exclusions, restrictions and limitations on liability and services.

WHAT TO DO IF YOU REQUIRE EMERGENCY ASSISTANCE:

  • You can call our toll-free number anytime however; your access to no-charge emergency services does not come into effect until 48 hours following your NAPA service centre’s registration of your vehicle.
  • You must call 1-866-438-6272 (1 866 GET NAPA). We will search our database using your vehicle’s license plate number.

Does the service cover me or my vehicle?

The services available are registered to your vehicle – not to you. No matter who may be driving your vehicle, services will be dispatched to the registered vehicle on file.

When does my coverage start and end?

Coverage period commences 48 hours following the date of your activation.

How often can I use these services?

You can use the service up to three (3) times during your coverage period.